1. RESERVATIONS AND SERVICE
• 1.1: When final confirmation of a booking has been delivered through email, it is considered to have been made whether it was booked through our website or Consolidators. At the time of confirmation, all terms and conditions are believed to have been agreed upon.
• 1.2: We encourage you to get to the parking lot at least 30 minutes before the start of your airline’s check-in period. Our chauffeurs can take up to 15-20 minutes to get at terminals in normal traffic, but we cannot be held responsible if heavy traffic results in your missing your flight or inflicting any other loss.
• 1.3: No reservation may be transferred from you to another person or between parking lots.
• 1.4: Quotes are only valid at the time of booking, and the reservation you make is only good for the hours, dates, price, and terminal mentioned in your reservation.
• 1.5:You must email us with all the information we need to know if you are more than 30 days past the scheduled exit date and need to pick up your vehicle. In this case, get in touch with our customer care department.
• 1.6: In such cases, provided we give at least 30 days’ notice, we shall assume the vehicle to have been abandoned. We will be allowed to take the automobile, sell it, and subtract from the sale price both our fair handling costs and any outstanding balances for the days the car was parked, computed according to the chosen service’s daily rate. The remaining payment will be transferred through check.
• 1.7:It’s crucial to call us when you’re almost ready to pick up your automobile when you return to retrieve it. To leave the parking lot, you will need to pay the airport’s normal cost.
• 1.8: We make every effort to ensure that the vehicle is picked up and delivered at the scheduled times. We disclaim all liability for service interruptions brought on by events outside of our control, including traffic jams, flight delays, car accidents, security alerts, extreme weather, lost luggage, and immigration holdups.
• 1.9: The availability of all services is not guaranteed.
2. PAYMENT
• 2.1:You are responsible for making sure that the credit or debit card you are using is yours (or, subject to our approval, if it belongs to a third party, that you have their express permission to use their credit or debit card) and that there are enough funds on the card to pay for the arrangements you book with us.
• 2.2: Extended stays will result in a debit to the client’s account and payment collection before the car is returned. Any further days will incur a daily fee of £20.00.
• 2.3:Full payment for a reserved service is required before the service is provided.
• 2.4: If your return time is after midnight on the day of your actual, paid reservation and you need your car delivered after midnight, an extra fee of £25.00 will be levied.
3. CURTAILMENT AND CANCELLATION
• 3.1: Unless otherwise approved, any changes to a reservation will incur an amendment fee of £10.00. If you need to change your car information, contact information, email address, flight number (if it was misspelt or unknown when you booked your reservation), first or last name, there is no fee (in case misspelled).
• 3.2: A booking may be cancelled up to 24 hours before the scheduled service date, and a full refund will be issued without incurring any fees for administrative expenses.
• 3.3: Any cancellation or non-use of our service made within 24 hours of the day of travel will not be eligible for a reimbursement. There is no refund available for last-minute reservations.
• 3.4:Any customer who wants to shorten the length of their stay for a service after it has started will be required to pay the full price for the entire service scheduled.
• 3.5:There will be a £10 fee for each modification made within 24 hours of departure and during the course of the stay. Email must be used to submit all revisions.
4. LIABILITIES
• 4.1:Your vehicle must be taxed and comply with the Road Traffic Act 1988. This is deemed by us to be the case for the whole duration while the vehicle is in our possession. Any liabilities occurred by Our Company as a result of the client’s vehicle not complying with the Road Traffic Act, the Customer will be held responsible for all costs/liabilities incurred by the Company.
• 4.2:We cannot accept liability for any mechanical, electrical or structural failure of any part of your vehicle including Windscreens, Glass, Tyres, Alarms, Immobilizers, Flat-Batteries, and Wheels etc.
• 4.3:We will not be held responsible for any deterioration in the condition of the vehicle while in our keeping.
• 4.4:We accept no liability for any faulty cars, alarm fobs, house or any other keys or valuables which are left on the key ring or inside the vehicle.
• 4.5:We require customers to have a spare key to the vehicle which they take with them.
• 4.6:Any claims for damages must be reported immediately to our staff immediately on delivery of the car to the airport.
• 4.7: Any claims will not be considered if reported after the vehicle has been returned to your possession and there is a delay in reporting any claims that cannot be verified by our staff.
• 4.8:In the event that the vehicle dose not starts due to a flat battery, we reserve the right to charge for our time in attempting to start the vehicle. We will not be held responsible for any consequences that may result as a direct result of us having to jump-start your vehicle.
• 4.9:In the event that your vehicle needs to be repaired as result of our negligence, it must be carried out by our own approved organisation. It will be your responsibility to deliver and collect the car from the garage at your own cost. We will not authorise or agree for any works to be carried out by dealerships even in the event of the vehicle forgoing its warranty.
• 4.10:During certain busy periods or lengthy periods of stay, your car may be parked in any one of our Secondary Compounds which could be up to 15 miles away (one way), depending which terminal you have dropped your vehicle off. Please note the security level at these secondary compounds may not be at the same level as the main compound.
• 4.11:We will not be offering any other vehicle as a substitute (courtesy vehicle) while your vehicle is in repair.
• 4.12:We cannot generate the safety of vehicle nor their contents. Also the car parks are open-air surface compound.
• 4.13:We cannot accept liability for damage to the vehicles or other property arising from acts of God or natural causes/disasters or any causes beyond our control.
• 4.14:Triangle Parking accepts no liability if you lose your Return Receipt and this is presented to the Company by a third party who uses it fraudulently to take the delivery of your vehicle.
• 4.15:Once you have made the booking, the terms which apply are those which were on the website at the time of booking. Please do not assume that the terms which applied on one occasion when you booked a service from us will continue to apply when you next book.
• 4.16:Triangle Parking will not accept any liability for your vehicle if you opt for car wash and any old dents and scratches becomes visible after valeting.
• 4.17:The customer must assure that he/she is the owner of the car or has the power to deal with the car as if he/she were its owner.
• 4.18:It is the Customer’s prime responsibility to comply with the Road Traffic Act. The customer is responsible for any fines, liabilities and consequential loss we incur from a failure to do this. We reserve the right to refuse your vehicle on the day and no refund will be given.
• 4.19:While the car is parked in our car parks,the vehicle are not insured and any incidents happen while it is parked any claims need to be referred to your own insurance as we are only covered from and to the airport.
• 4.20:There is no refund entitled once you have use the service and returned earlier than the booking time.
5. RULES FOR CUSTOMER RELATIONS
The following method must be followed if you have any worries or issues you want to bring up or look into further.
• Written correspondence must be sent to our office through email, letter, or both (all correspondence details are available on the customer copy coupon receipt).
• Our customer service representatives will make every effort to answer to your inquiry within five business days.
Please be aware that any correspondence must be in writing. Any incidents or problems that arise while you are picking up or dropping off your vehicle must be brought to the attention of a staff member who will then report them to the Duty Manager. Liability cannot be accepted until a full investigation has been conducted.
6. Modifying the circumstances
• 6.1: Unless we expressly consent in writing and the change is made directly with us, these terms will not change.